QRystal 30-Day Money-Back Guarantee

QRystal’s 30-Day Money-Back Guarantee: return your necklace within 30 days of delivery for a full refund, even if it’s been opened, worn or has a Memory saved. No questions asked.

• 30 days, starting the day your necklace is delivered.
• Any condition: opened, worn, or with your Memory saved.
• No questions asked.
• A full refund to your original payment method, within 7–10 business days of your necklace reaching us.
• Your rights under the Australian Consumer Law apply in addition.

How do I return my necklace?

Email support@qrystal.com.au with your order number, and we’ll send you everything you need to return it.

Was it a gift?

Received a QRystal as a gift? The guarantee still applies. Contact us with the order details and we’ll arrange an exchange, store credit or a refund to the person who bought it.

Did it arrive damaged, faulty or incorrect?

Email a photo to support@qrystal.com.au and we’ll replace it or refund it.

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.