WARRANTY

Our Promise to You

At Qrystal, we take pride in the craftsmanship and quality of our crystal accessories, designed to carry and preserve your most treasured memories. We understand the importance of trust and reliability in our products, which is why we offer a comprehensive warranty policy to ensure your peace of mind.

Warranty Coverage

Our warranty covers any defects in material or workmanship under normal use during the warranty period. Upon confirmation of a defect, Qrystal’s obligation is limited to, at our discretion, repairing the defective product or replacing it with the same or a similar product.

Warranty Period

• The warranty period for Qrystal accessories is 12 months from the date of delivery.
• Proof of purchase is required to validate the warranty period.

What Is Covered

• Defects in materials used to manufacture your accessory.
• Defects in workmanship under normal use.
• Malfunctioning QR codes that cannot be attributed to physical damage or misuse.

What Is Not Covered

• Damage resulting from misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the user.
• Damage caused by using the accessory in a manner outside its intended purpose.
• Normal wear and tear or aging of the used materials.
• Accessories where the serial number has been removed or defaced.

Making a Warranty Claim

To initiate a warranty claim, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team via the Contact Us page on our website. Provide a detailed description of the issue and attach proof of purchase.
2. Assessment: Our team will assess your claim and guide you through the process of sending your product back for inspection.
3. Resolution: If your claim falls within our warranty coverage, we will repair or replace your product. If the product is no longer available, we may replace it with a similar item of equal value.

Exclusions and Limitations

The warranty does not cover products bought from unauthorized resellers, second-hand products, or counterfeit products. Your rights under the Australian Consumer Law apply in addition to this warranty.

Customer Satisfaction
We are dedicated to your satisfaction and will make every reasonable effort to resolve any issues arising from your Qrystal purchase. Our customer service team is here to ensure that your experience with our products is nothing short of exceptional.

Updates to Warranty Policy
Qrystal reserves the right to update this warranty policy without prior notice. The current version of our warranty policy can always be found on our website.